ISO 20000 Information Technology Management Systems
ISO 20000 certification provides organizations with a way to demonstrate that their IT service management aligns with international best practices. This not only helps improve the internal service management standards of the organization but also assures external customers of the quality of the services provided.
Introduction to ISO 20000 Certification
ISO 20000 is the first international standard for IT Service Management (ITSM), jointly developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It is applicable to all organizations providing IT services, regardless of their size, type, or the nature of the services offered. The standard provides a framework for establishing, implementing, maintaining, and improving a Service Management System (SMS) to ensure that IT services meet business needs and customer expectations.
Advantages of ISO 20000 Certification
1. Improve the quality and efficiency of IT services through standardized service management processes.
2. Ensure services meet customer needs, increasing customer satisfaction and loyalty.
3. Optimize resource usage, reduce service interruptions, and lower operational costs.
4. Demonstrate the organization’s service management capabilities through internationally recognized standards, enhancing market competitiveness.
5. Help the organization comply with laws, regulations, and contractual requirements related to information technology services.
How to Obtain Certification
Kaixin Certification can provides an accredited certification against the ISO 20000 standard. Clients and customers willing to undergo certification needs to complete the application and contract agreement process following which initial or re-certification audits will be carried out. Once the certificate is issued (with a 3 year validity), further surveillance audits will have to be carried out at pre-defined frequencies to maintain the validity of the certificate.